Evolve your communications with Trixbox, an Asterisk-Based VOIP Phone System - an IP PBX that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. Trixbox Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VOIP service provider. Its web based administration makes phone system management easy. Trixbox Phone System eliminates the phone wiring network and allows users to hot desk simply by taking their phone. Key Features:
 Complete phone system: Provides call switching, routing & queueing
Purchase cost dramatically lower than a traditional hardware PBX
Scaleable - Unlimited extensions and phone lines. No proprietary expansion modules needed!
Web based configuration & status indication - Easy phone system management!
Unified messaging: Receive voice mail via e-mail
Auto attendant (e.g. 1 for sales, 2 for support etc.)
Reduce long distance and inter office call costs
No more expensive proprietary system phones: Use standard SIP phones
Eliminate the phone wiring and make moving offices easier
Trixbox Phone System consist of two major components:
Asterisk
SugarCRM
Asterisk™ - Open Source PBX
Asterisk is a complete PBX in software. It runs on Linux and provides all of the features you would expect from a PBX and more. Asterisk does voice over IP in many protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware.
Features
Asterisk provides Voicemail services with Directory, Call Conferencing, Interactive Voice Response and Call Queuing. It has support for three-way calling, caller ID services, ADSI, SIP and H.323 (as both client and gateway). Hardware
Asterisk needs no additional hardware for Voice over IP. For interconnection with digital and analog telephony equipment, Asterisk supports a number of hardware devices, BRI ISDN/2 and PRI ISDN/30 interfaces for interconnection to digital ISDN lines and handsets and FXO and FXS interfaces for connection to Analogue lines and Handsets.
Protocol Support
Asterisk supports a wide range of TDM protocols for the handling and transmission of voice over traditional telephony interfaces. Asterisk supports US and European standard signalling types used in standard business phone systems, allowing it to bridge between next generation voice-data integrated networks and existing infrastructure. Asterisk not only supports traditional phone equipment, it enhances them with additional capabilities.
Using the Inter-Asterisk eXchange (IAX™) Voice over IP protocol, Asterisk merges voice and data traffic seamlessly across disparate networks. While using Packet Voice, it is possible to send data such as URL information and images in-line with voice traffic, allowing advanced integration of information.
Asterisk provides a central switching core, with four APIs for modular loading of telephony applications, hardware interfaces, file format handling, and codecs. It allows for transparent switching between all supported interfaces, allowing it to tie together a diverse mixture of telephony systems into a single switching network.
SugarCRM™ - Customer Relationship Management
SugarCRM™ is a powerful commercial Customer Relationship Management application, offering a no-limitations CRM solution. These are just some of the reasons SugarCRM is the fastest growing enterprise class CRM solution on the planet:
* Improved co-ordination of your customer contacts - all information accessible to your team at the click of a mouse
* Increased sales force productivity and increase sales
* Greater visibility of sales performance, and a professional marketing programme
* Access from anywhere - 100% web based, with MS Outlook integration and synchronization
* Open Source software, high quality fully visible code, everything is out in the open
* Free as in Beer. No expensive Software licences to purchase
* Free as in Speech. All source code is provided so you can use Sugar CRM as you wish
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